Refund Policy
Version 1.0 (draft) · Effective [DATE]
Refund and Cancellation Policy
Version: 1.0 (draft) Effective date: [DATE]
[NOTE FOR AK — EVERY NUMBER IN THIS DOCUMENT IS A PLACEHOLDER I HAVE CHOSEN AS A STARTING POINT. The refund windows, percentages, and fees are business decisions, not legal ones. Set them to what you actually want before this goes to counsel, because the whole document is shaped by those choices.]
1. Scope
This policy applies to registration fees for T3TV Sports camps, tournaments, and showcases. It forms part of our Terms of Service.
2. Summary
| When you cancel | Refund |
|---|---|
| More than [30] days before the event | [100]% less a [$XX] processing fee |
| [15]–[30] days before | [50]% |
| Fewer than [15] days before | No refund |
| After the event begins | No refund |
3. How to cancel
Cancel from your account area, or email T3tv.youth@gmail.com from the address on the account. Your cancellation is effective when we receive it, not when you decide.
We will confirm in writing and tell you the refund amount.
4. Refund processing
Refunds are issued to the original payment method within [10] business days of approval. Your bank may take longer to post it.
Processing fees charged by our payment provider are non-refundable and are deducted from any refund.
[NOTE FOR PRODUCT: payment is currently stubbed. This section cannot be finalized until a processor is engaged.]
5. Transfers instead of refunds
To another event. You may transfer a registration once to another T3TV event in the same calendar year, subject to availability, if requested more than [15] days before the original event. A [$XX] transfer fee applies. Price differences are payable or refundable as applicable.
To another athlete. A registration may be transferred to a sibling or another athlete more than [15] days before the event, subject to eligibility. The new athlete's parent must complete their own registration documents. A [$XX] fee applies.
Transfers are not available inside [15] days.
6. If we cancel or change the event
We cancel entirely. Full refund, including fees, or a credit toward a future event at your choice.
We postpone. Your registration moves to the new date automatically. If the new date does not work, you may request a full refund within [14] days of the announcement.
We change the venue or city. If the new venue is more than [50] miles from the original, you may request a full refund within [14] days of the announcement.
We change dates, format, divisions, or schedule. Refunds at our discretion, considered in good faith.
Weather, facility failure, or events outside our control. Where an event is cancelled before it begins, we will offer a credit or a partial refund reflecting costs already incurred. Where an event is cut short after it begins, refunds are at our discretion and will usually be pro-rated or offered as credit.
[NOTE FOR COUNSEL: force majeure language needed. Given a three-day format with significant fixed costs — venue, staffing, production crew — the standard should be credit rather than cash refund for partial cancellation. Confirm this is defensible.]
7. No refund situations
No refund is given where:
- The athlete does not attend, for any reason including illness or injury
- The athlete arrives late or leaves early
- The athlete is removed for a conduct breach under the Code of Conduct
- A parent or guest is removed for a conduct breach and the athlete leaves as a result
- The registration is cancelled because information provided was inaccurate, including eligibility information
- The athlete is medically unable to participate and this is discovered at or after check-in
Injury or illness. We understand this is frustrating. Where an athlete cannot attend for a documented medical reason, we will consider a credit toward a future event on request, with a note from a healthcare provider, submitted within [14] days of the event. This is discretionary, not a right.
8. Waitlist
No charge is taken for a waitlist place. If a place opens, you have [48] hours to accept and pay before it passes to the next family.
9. Add-ons and merchandise
Merchandise, bag inserts, and add-on purchases are non-refundable once produced or shipped. Merchandise sold through our store is governed by that store's own returns policy.
10. Chargebacks
If you dispute a charge with your bank without contacting us first, we may cancel the registration and exclude the athlete from future events pending resolution. Please contact us first — most issues are resolved quickly.
11. Sponsorship
Sponsorship agreements are governed by their own contracts, not this policy. Deposits paid under a sponsorship agreement are non-refundable unless that agreement says otherwise.